Northampton Borough Council (Mears)
Driving Turnaround for a Capital Investment Programme
Turning around a contract in difficulty. After an extensive vetting process to test our customer care and management capabilities, Wheldons was appointed, initially on a trial basis, to take over as heating partner on a contract that was previously struggling to maintain programme and meet KPIs.
Accurate diagnosis of previous performance issues and speed of mobilisation to solve them was key to supporting Mears in adhering to their agreed programme on behalf of the Council and ensuring resident satisfaction with all forward works.
Wheldons developed a close working relationship with Mears and other supply chain specialists on the project. Regular dialogue ensured that we helped to improve programme co-ordination and that individual homes were completed in accordance with the overarching programme.
Features & Benefits
Typical system installation times were reduced from one week to one day, bringing our client’s programme back on track
Our Right First Time delivery meant residents were more satisfied and programme resources could concentrate on delivering works to schedule
Our customer focused-approach helped support an improvement in resident satisfaction with the overall refurbishment works
When their works programme increased in volume and their delivery deadline remained fixed, Mears chose Wheldons Heating Services to provide heating services for one of the UK’s largest social housing refurbishment programmes
Recommended by their client Stevenage Homes, Wheldons were approached by Wates to continue our well received works from previous phases of the housing programme. We were required to carry out a large number of installations at short notice, necessitating a rapid and effective response from our expert installations team.