“Our business is all about providing solutions to our clients, and the customer is always our first consideration”
Joe McCutcheon, Managing Director of Wheldons Heating Services
“Our business is all about providing solutions to our clients, and the customer is always our first consideration”
Joe McCutcheon, Managing Director of Wheldons Heating Services
We believe that good communication helps build strong relationships. We also believe in treating everyone we encounter with care and respect; our business strategy is founded upon these beliefs.
We always put your interests first
Wheldons cares for more than 40,000 homes and properties across the South, Midlands and London. Acquired by McNicholas in 2000, we continue to develop our heating partnerships with social and private landlords, main contractors, and private commercial customers
We always put your interests first
Wheldons cares for more than 40,000 homes and properties across the South, Midlands and London. Acquired by McNicholas in 2000, we continue to develop our heating partnerships with social and private landlords, main contractors, and private commercial customers
You can count on us
We undertake over 5,000 successful system installations every year. We proactively develop our technical expertise and competence ensuring that well specified and maintained heating systems are underpinned by high levels of customer service to our clients and their end customers.
You can count on us
We undertake over 5,000 successful system installations every year. We proactively develop our technical expertise and competence ensuring that well specified and maintained heating systems are underpinned by high levels of customer service to our clients and their end customers.
We offer you peace of mind
Nothing is more important than knowing that we have your heating services covered. Wherever and whenever you need us, we’ll be there. From servicing and repairs to system installation and special projects, you can rely on Wheldons.
We offer you peace of mind
Nothing is more important than knowing that we have your heating services covered. Wherever and whenever you need us, we’ll be there. From servicing and repairs to system installation and special projects, you can rely on Wheldons.
“I set realistic customer expectations, then we don’t just meet them, but consistently exceed them”
Orlando Hill – Resource Controller
“From enquiry through completion, we give our customers the complete service. Only by doing this can we earn customer satisfaction in today’s crowded marketplace.”
Richard Chilman – Performance Manager
“I ensure my schedule includes site visits giving me the opportunity to speak to customers face-to-face, ensuring we are giving them the best service we possibly can”
Andy Hughes – Operations Director
Equal quality of service
Our aim is to bring the best posible service to all of our customers, meeting diverse needs and taking care of the vulnerable
Leadership in customer service
From the Board of Directors down, reviewing every piece of customer feedback at board level
Investing in people and technology
We make sure that we’re always accessible, through a variety of methods, at any time of day
Empowering front line personel
This allows us to provide more efficient solutions to deliver the service that you deserve
Strict timescales
This practice allows us to respond quickly and efficiently to our customers needs on the same day whenever posible
Professional training
It’s crucial that every one of our people has the correct training customer service for every situation; offering you the best solution every time.
Our world
Backed by our parent company McNicholas, Wheldons is part of the ‘Our World’ approach to Sustainability. We have used the McNicholas model to assess, review and take action on our key sustainability risks and opportunities which include commitments around energy and carbon, waste and resource management, employee engagement and communities.
Using efficient technology
The use of combined power heating systems helps reduce carbon footprint whilst saving money for our customers, up to £7.5 thousand in the case of a typical low-rise block
Reducing the carbon footprint
By using naturally generated sources of energy, such as solar thermal systems, we help create a better and cleaner future for out future generations by reducing carbon dioxide emissions
Meeting efficiency requirements
We consistently install SEDBUK and ErP ‘A’ rated boilers to help the EU achieve its target to reduce energy use by 20% and increase the share of renewable energies by 20% by 2020
A proud history of customer satisfaction
Serving the housing and commercial sectors for more than four decades, the first principle of Wheldons has always been satisfying customers.
Long-Term Partnerships
We’re proud of our high levels of repeat business, representing the trust earned from our clients. Relationships stretch decades; such as Milton Keynes Council with whom we transformed our relationship to a strategic partnership in 2002, a partnership which lasts to this day.
Investing in Customer Service
Whether it be early adoption of text message appointment reminders, safeguarding or equality and diversity training, Wheldons continues to invest in the skills that help keep our customer satisfaction promise.
Digital Transformation
We readily invest in new technologies which enable our service promise, collaborating with our clients to bring them and their people the benefits of IT-based modern methods of working.
Social Value
Even before the Social Value Act, we were investing heavily in community wellbeing and the workforce of tomorrow, we work closely with our clients and the communities we serve to best target that investment.
A proud history of customer satisfaction
Serving the housing and commercial sectors for more than four decades, the first principle of Wheldons has always been satisfying customers.
Long-Term Partnerships
We’re proud of our high levels of repeat business, representing the trust earned from our clients. Relationships stretch decades; such as Milton Keynes Council with whom we transformed our relationship to a strategic partnership in 2002, a partnership which lasts to this day.
Investing in Customer Service
Whether it be early adoption of text message appointment reminders, safeguarding or equality and diversity training, Wheldons continues to invest in the skills that help keep our customer satisfaction promise.
Digital Transformation
We readily invest in new technologies which enable our service promise, collaborating with our clients to bring them and their people the benefits of IT-based modern methods of working.
Social Value
Even before the Social Value Act, we were investing heavily in community wellbeing and the workforce of tomorrow, we work closely with our clients and the communities we serve to best target that investment.
Accreditations
Partners
