“Our business is all about providing solutions to our clients, and the customer is always our first consideration”

Joe McCutcheon, Managing Director of Wheldons Heating Services

“Our business is all about providing solutions to our clients, and the customer is always our first consideration”

Joe McCutcheon, Managing Director of Wheldons Heating Services

We believe that good communication helps build strong relationships. We also believe in treating everyone we encounter with care and respect; our business strategy is founded upon these beliefs.

We always put your interests first

Wheldons cares for more than 40,000 homes and properties across the South, Midlands and London. Acquired by McNicholas in 2000, we continue to develop our heating partnerships with social and private landlords, main contractors, and private commercial customers

We always put your interests first

Wheldons cares for more than 40,000 homes and properties across the South, Midlands and London. Acquired by McNicholas in 2000, we continue to develop our heating partnerships with social and private landlords, main contractors, and private commercial customers

You can count on us

We undertake over 5,000 successful system installations every year. We proactively develop our technical expertise and competence ensuring that well specified and maintained heating systems are underpinned by high levels of customer service to our clients and their end customers.

You can count on us

We undertake over 5,000 successful system installations every year. We proactively develop our technical expertise and competence ensuring that well specified and maintained heating systems are underpinned by high levels of customer service to our clients and their end customers.

We offer you peace of mind

Nothing is more important than knowing that we have your heating services covered. Wherever and whenever you need us, we’ll be there. From servicing and repairs to system installation and special projects, you can rely on Wheldons.

We offer you peace of mind

Nothing is more important than knowing that we have your heating services covered. Wherever and whenever you need us, we’ll be there. From servicing and repairs to system installation and special projects, you can rely on Wheldons.

Equal quality of service

Our aim is to bring the best posible service to all of our customers, meeting diverse needs and taking care of the vulnerable

Leadership in customer service

From the Board of Directors down, reviewing every piece of customer feedback at board level

Investing in people and technology

We make sure that we’re always accessible, through a variety of methods, at any time of day

Empowering front line personel

This allows us to provide more efficient solutions to deliver the service that you deserve

Strict timescales

This practice allows us to respond quickly and efficiently to our customers needs on the same day whenever posible

Professional training

It’s crucial that every one of our people has the correct training customer service for every situation; offering you the best solution every time.

Our world

Backed by our parent company McNicholas, Wheldons is part of the ‘Our World’ approach to Sustainability. We have used the McNicholas model to assess, review and take action on our key sustainability risks and opportunities which include commitments around energy and carbon, waste and resource management, employee engagement and communities.

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Using efficient technology

The use of combined power heating systems helps reduce carbon footprint whilst saving money for our customers, up to £7.5 thousand in the case of a typical low-rise block

Reducing the carbon footprint

By using naturally generated sources of energy, such as solar thermal systems, we help create a better and cleaner future for out future generations by reducing carbon dioxide emissions

Meeting efficiency requirements

We consistently install SEDBUK and ErP ‘A’ rated boilers to help the EU achieve its target to reduce energy use by 20% and increase the share of renewable energies by 20% by 2020

A proud history of customer satisfaction

Serving the housing and commercial sectors for more than four decades, the first principle of Wheldons has always been satisfying customers.

Long-Term Partnerships

We’re proud of our high levels of repeat business, representing the trust earned from our clients. Relationships stretch decades; such as Milton Keynes Council with whom we transformed our relationship to a strategic partnership in 2002, a partnership which lasts to this day.

Investing in Customer Service

Whether it be early adoption of text message appointment reminders, safeguarding or equality and diversity training, Wheldons continues to invest in the skills that help keep our customer satisfaction promise.

Digital Transformation

We readily invest in new technologies which enable our service promise, collaborating with our clients to bring them and their people the benefits of IT-based modern methods of working.

Social Value

Even before the Social Value Act, we were investing heavily in community wellbeing and the workforce of tomorrow, we work closely with our clients and the communities we serve to best target that investment.

A proud history of customer satisfaction

Serving the housing and commercial sectors for more than four decades, the first principle of Wheldons has always been satisfying customers.

Long-Term Partnerships

We’re proud of our high levels of repeat business, representing the trust earned from our clients. Relationships stretch decades; such as Milton Keynes Council with whom we transformed our relationship to a strategic partnership in 2002, a partnership which lasts to this day.

Investing in Customer Service

Whether it be early adoption of text message appointment reminders, safeguarding or equality and diversity training, Wheldons continues to invest in the skills that help keep our customer satisfaction promise.

Digital Transformation

We readily invest in new technologies which enable our service promise, collaborating with our clients to bring them and their people the benefits of IT-based modern methods of working.

Social Value

Even before the Social Value Act, we were investing heavily in community wellbeing and the workforce of tomorrow, we work closely with our clients and the communities we serve to best target that investment.

Accreditations

Partners

For additional information

You can reach us on

01908 211 127

or fill up the following form

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